We provide Peace of Mind through “ManagedCare”
You can have peace of mind when it comes to your IT solutions and save money! How?
Salient Networks delivers reliable, always up-to-date IT solutions for your organization. We are accountable for your IT infrastructure and operations, so that you can focus on your core business. No need to hire on or train new staff members. Salient Networks makes sure that we know what is happening in real-time with your systems, so that you don’t have to. We apply proactive service to address problems, sometimes before they ever become user impacting. Salient always has primary and backup engineers on call, 24x7x365, for every system we support. We are always there for our clients.
You Only Pay for What You Use
Our contracts are structured so you only pay for what you use. From basic Moves, Adds and Changes to complex troubleshooting or upgrades, we’ve got you covered. We report on every hour we work on your behalf, and we make sure your contract is dynamically right-sized to cover your needs and nothing further.
Salient Networks makes sure that we know what is happening in real-time with your systems, so that you don’t have to. We apply proactive service to address problems, sometimes before they ever become user impacting.
Detailed Monthly Report
We provide our clients with a comprehensive report every month, detailing every ticket we have worked on your behalf, from simple Moves, Adds, and Changes to complex System Upgrades that we performed. A summary of all Key Performance Indicators is provided, and we also outline potential risks or opportunities that we have recognized through our monitoring and work with your systems. We make sure that you always know what we’re doing for you.
To show our appreciation for clients that agree to ongoing monthly services with Salient Networks, we discount all services that are bundled in the monthly agreement. Consistent and predictable work allows us to pass through savings to our clients. We apply the same discounted hourly rates to major system upgrades, allowing our clients to spread the cost of a large upgrade over one or more years, AND still take advantage of discounted hourly rates for major upgrade projects. This provides our clients the best of all worlds: regular upgrades at whatever intervals you approve, discounted hourly rates, plus spreading out the cost over one or more years!
Salient is there for you every step of the way. We will prove it to you with our 30-day out guarantee. If for any reason you are not satisfied with any of our services, we will gracefully transition services according to your instructions with no hard feelings. That’s how strongly we feel about our team, our support, our expertise and our integrity!
Contact Salient Networks today for a free evaluation and consultation.