Frequently Asked Questions
At Salient Networks, we’re in the business of clear, consistent, uncluttered communications. As such, it’s important to us that we regularly communicate with our clients! We’re always happy to answer any questions you may have about our company or our services, and invite you to contact us directly with any inquiries. Here are some of the most frequently asked questions.
How do I pay for an online order?
You can call 760-930-2612 to provide us with your credit card information; or, if you prefer, you can request that we send you an invoice.
What is Salient Networks’ mailing address?
PO Box 234040
Encinitas, CA 92023-4040
Do you only sell to customers in California?
No, we are able to provide equipment and services throughout the United States. We can also ship Cisco equipment ‘in-country’ in over 80 countries worldwide to avoid customs and other logistical issues.
Why would my organization choose Salient Networks?
Simply put: We guarantee everything we do, from system design to installation to support. We promise that everything will work the way it’s promised, and that you’ll always receive the highest level of customer support—and if you don’t, we’ll offer financial restitution. Our mission is to provide clients with reliable and easy communication abilities, and we don’t want technical errors to ever get in the way of that. In short, we treat our customers the way we’d want to be treated—and that’s why our clients almost always stay with Salient indefinitely.
How do I get customer support for a system change?
For Moves, Adds, and Changes (MAC’s), please send an email to: Support@SalientNetworks.com
How do I contact you with a system emergency?
Please call us 24/7 at 760-930-2636, follow prompts for either LifeSafety or Network/Phone emergency, and leave a message in the corresponding mailbox. Our engineers on call will get back to you in a timely manner.
How can I get additional System Administrator or End User Training?
Please call 760-930-2636, speak to Client Support Manager Donna Harkey.
Why is my wireless signal strength negative?
Signal strength is the signal power level received by the wireless client. The stronger the signal strength, the better and more reliable the connection is. The closer the value is to 0 the stronger the signal is. Signal strength is represented in -dBm from 0 to -100. This measurement is the ratio in decibels (dB) of the measured power in relation to one milliwatt. As an example, -30dBm is a better signal than -50dBm; dBm is a logarithmic scale which allows for representation of either very large numbers or very small numbers. In the case of signal strength, 0dBm corresponds to a power level of 1 milliwatt (mW). A -3dB decrease is equivalent to halving the power, or .5mW, -10dB is equivalent to a ten-fold decrease in power or .1mW. As a rule of thumb the minimum signal strength for applications like voice and video is -60dBm, for email and basic web surfing is -65dBm, and for basic connectivity is -70dBm
Why is Salient Networks’ tagline “People Connected”?
Technology is made for people—not the other way around. Companies have spent a lot of time trying to bring customers the latest and greatest technology without factoring in if it really makes life better for them. Technology should be put in place to make personal communication better, not more complicated. Thus, the aim of our team is allowing people in different parts of the country or different parts of a campus to converse like they are in the same room and build that personal relationship. The tools should never get in the way. Connecting people, not just networks, is our business.
What is a softphone and why should I switch to it?
A softphone (like Cisco’s Jabber) is a software telephone application that can be installed on your computer or mobile smartphone like iPhones and Android. It provides all the functionality of a conventional hard phone but allows you the freedom to take that phone with you wherever you go. You are no longer tethered to your desk by the traditional telephone. While some people prefer the standard plastic handset for making calls, you are now free to use either the wired or wireless headsets of your choosing. It also integrates with Instant Messaging, allowing you to view the status of your co-workers and communicate through chat or voice as necessary. It also reduces overall cost per user and is easier to maintain and upgrade.
What does Salient do?
Here is a list of most of our core competencies:
- Emergency Call
- Nurse Call
- Wander Management
- Phone Systems, both via Salient’s geo-redundant cloud-based solution and on-premise
- Data Networks
- WiFi Networks
- Network Security
- Access Control (electronic door locking with key fobs, etc.)
- Video Surveillance
- Internet circuits
- Phone system circuits including unlimited local and domestic long distance
- Cloud servers, backup, disaster recovery, and desktops
- Remote Management and monitoring of servers and desktops
- 24/7 Helpdesk for desktop support
- Managed Care support for everything above, including guaranteed onsite/remote response, guaranteed resolution times, and advanced parts replacement
Who installs, services, and maintains the systems sold by Salient?
We do! We believe that long term support is as important as the design and installation of your solution, and we only trust ourselves to do it properly. We’ll never outsource your tech needs to an outside vendor; we ensure that everything is done by our highly-trained, in-house experts—giving you peace of mind that your communication needs are always well in hand. We’re not just here to sell you products; we’re here to build long-term relationships, and to ensure your technical needs are totally taken care of in the long run.
How do I get customer support for a system update?
Our goal is to help our clients maintain their communications systems at the highest level of performance and reliability. Part of that means performing regular system updates. We aim to make this as easy as possible for each client, and are always happy to respond to any needs or questions you may have. Contact us with system update questions any time at Support@SalientNetworks.com.